- So...On my way to Canyonville OR on Saturday Aug 26th, my shifter assembly came loose. I headed over to Columbia HD to have it repaired. The technician (Kevin Schuette, I believe) and service manager ( Sean?) assisted me. Both gentleman expressed their knowledge and expertise in a very professional manner. Kevin repaired my shifter assembly in no time! During the process, he explained to me how it may have come loose and ensured me it would not occur again. We both attempted to make it loose with negative results. My road trip lasted from Aug 26th to Sep 4th. I was worried the whole time, but the shifter assembly remained intact! With these gentleman as representatives of Columbia HD, you can be rest assured it can be said Columbia HD raises the bar of customer service to the utmost degree! Again, my thanks and appreciation for their service Kenneth L.
- If you want to have a great experience buying a Harley Davidson don't bother going anywhere but here. Brian Luse took great care of us and is a man of his word. Priceless today!
Yesterday (08/16/16) I received a really nice shadow box, certificate of purchase and a thank you card in the mail for the 2016 FLSTC I bought from Columbia HD last month.
That got me thinking. Over the past 20 years, I have purchased 5 of the 6 Harleys I've owned from Columbia. Each and every time, I have gotten quality bikes (new and used) and was treated with the utmost respect. Your staff is top notch! All of them in every department! Because of that, I got to thinking that I should be the one thanking you for everything your business has done for me.
All to often, we are too quick to criticize a business and a little short on the compliments when a business goes above and beyond to take care of their customers. Well, this is my opportunity to do just that.
After this long I don't think its necessary to say, but keep up the good work.
Buy the way, the 6th Harley, the only reason I didn't buy it from you was because of the factory shortage in 2005 and there was a several month back order on new bikes. Unfortunately I had to get it from another dealer on the other side of the river where your just another face and another sale.
Please feel free to post this on your bulletin board so that everyone can read it and if they are a new customer, they'll know what to expect.